FAQ

We cater to devoted pet parents worldwide (excluding some remote areas in Asia) who value quality pet supplies delivered conveniently to their doorstep. Our customers typically own dogs or cats and appreciate our focus on health & wellness products, premium food options, and durable accessories.

At Quality Pet Supply Store, we combine Canadian quality standards with global accessibility. Our carefully curated selection focuses on essential pet care categories like dental health, grooming, and comfortable bedding, with special attention to both “littles n’ bigs” (pets of all sizes). We stand out through our reliable worldwide shipping and commitment to careful product packaging.

Yes! Our “Littles n’ Bigs” category and product descriptions clearly indicate sizing for collars/leashes, beds, and accessories to ensure proper fit for all pets, from small breeds to large.

Our dental care section offers options for both cats and dogs. Look for species-specific products, and consider your pet’s size and age. When in doubt, our customer service team at [email protected] can help you select the most appropriate dental solutions.

We’ve organized our menu to help you quickly find specific types of accessories: general pet accessories, pet parent accessories (items for you), and category-specific accessories. This structure helps streamline your shopping experience for different needs.

Pro tip: Order earlier in the week and choose standard shipping for time-sensitive items like food or health products.

We ship worldwide except some remote areas in Asia. During checkout, our system will automatically confirm if we can deliver to your address. For specific inquiries, please email [email protected].

We take special care with fragile items, using protective padding and sturdy boxes to prevent damage during transit. Dental care and grooming essentials receive extra packaging attention to ensure they arrive in perfect condition.

Yes! All standard shipments include tracking through DHL or FedEx. You’ll receive tracking information once your order ships so you can follow your pet products’ journey to your home.

We accept: Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.

Orders totaling $50 or more (before taxes) automatically qualify for free shipping via EMS. This is perfect for stocking up on your pet’s favorite foods, beds, or accessories!

We want you and your pet to be completely happy with your purchase. You may initiate returns within 15 days of receiving your order, provided items are unused and in original packaging. Please contact our customer service at [email protected] to start the return process.

Although we take great care in packaging, if any item arrives damaged, please contact us immediately at [email protected] with photos of the damaged product and packaging. We’ll arrange for a replacement or refund.

Our pet-loving support team is available via email at [email protected]. We typically respond within 1 business day and can assist with order tracking, product recommendations, or any other questions about your pet’s needs.

While you can check out as a guest, creating an account lets you track orders more easily and saves your information for faster future purchases. We never share your information with third parties.