Last Updated: [Insert Date]

At Quality Pet Supply Store (“we”, “us”, or “our”), operating at 4pawsmarket-ca.com, we value the trust our pet parents place in us when shopping for their furry family members. Just as we carefully select products for your pets’ health and happiness, we are committed to protecting your personal information with the same level of care. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

1. Information We Collect

We collect information that helps us provide you with a purr-fect shopping experience:

  • Personal Information: When you create an account, place an order, or contact our customer service, we collect information such as your name, email address, shipping address, phone number, and payment details.
  • Order Information: Details about the products you purchase (such as pet food, beds, collars/leashes, or dental care items) and your purchase history.
  • Payment Information: Credit/debit card details (processed securely through our PCI-compliant payment gateway) or PayPal information, though we never store full card details on our servers.
  • Technical Information: IP address, browser type, device information, and how you interact with our website.
  • Communication Data: Records of your communications with our pet-loving customer service team.

2. How We Use Your Information

We use your information to provide and improve our services for pet parents worldwide:

  • Process your orders for quality pet supplies and deliver them to your door
  • Provide customer support and respond to your inquiries
  • Improve our product offerings (like our popular Health & Wellness or Littles n’ Bigs categories)
  • Send you important account/order information
  • Personalize your shopping experience based on your pet’s needs
  • Prevent fraud and enhance the security of our website
  • Comply with legal obligations

3. Sharing of Information

We may share your information in limited circumstances:

  • Service Providers: With trusted partners who help us operate our website, process payments, fulfill orders, or provide customer service – all under strict confidentiality agreements.
  • Legal Requirements: When required by law or to protect our rights, safety, or property.
  • Business Transfers: In connection with any merger, sale of company assets, or acquisition.

We never sell your personal information to third parties for marketing purposes.

4. International Data Transfers

As we serve pet parents globally (excluding some Asian and remote regions), your information may be transferred to and processed in countries other than your own, including Canada where our business is located. We ensure all transfers comply with applicable data protection laws.

5. Data Security

We implement appropriate security measures to protect your information, including:

  • 256-bit encryption for all payment transactions
  • PCI-compliant payment processing
  • Regular security assessments of our systems
  • Limited access to personal information within our organization

While we strive to protect your information, no internet transmission is 100% secure. We encourage you to use strong passwords and protect your account information.

6. Your Rights & Choices

Depending on your location, you may have certain rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Update or correct inaccurate information.
  • Deletion: Request deletion of your personal information, subject to legal requirements.
  • Opt-Out: Unsubscribe from marketing communications at any time.
  • Restrict Processing: Request limitations on how we use your information.
  • Data Portability: Request a transfer of your data to another service provider.

To exercise these rights, please contact us at [email protected].

7. Cookies & Tracking Technologies

Like most pet-friendly websites, we use cookies and similar technologies to:

  • Remember your preferences (like your favorite pet categories – Dog, Cat, or both!)
  • Analyze website traffic and improve our services
  • Provide relevant product recommendations
  • Process your shopping cart items

You can control cookies through your browser settings, though this may affect some website features.

8. Children’s Privacy

Our website is not directed to children under 13 (or 16 in some regions). We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us immediately.

9. Changes to This Policy

We may update this policy occasionally to reflect changes in our practices or legal requirements. We’ll notify you of significant changes and always post the updated policy on our website with a new “Last Updated” date.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact our pet-loving team:

Quality Pet Supply Store
2882 Granville St, Halifax, CA B3K 5L2
Email: [email protected]

Thank you for trusting 4Paws Market with your pet’s essential needs and your personal information. We’re committed to being as careful with your data as you are with your pet’s health and happiness!