Last Updated: [Insert Date]

Welcome to Quality Pet Supply Store (“we”, “our”, or “us”) at www.4pawsmarket-ca.com. These Terms and Conditions govern your use of our website and your purchases from us. By accessing our site and making purchases, you agree to these terms.

Our Commitment: At Quality Pet Supply Store, we’re passionate about providing quality products for your beloved pets. These terms are designed to create a transparent, fair shopping experience for all our customers.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to individuals aged 18+ who can form legally binding contracts. By using our site, you represent you meet these requirements.

1.2 Intellectual Property

All content on our website (text, graphics, logos, product designs) is our property or licensed to us and protected by copyright laws. You may not:

  • Reproduce, distribute, or modify any content without our written permission
  • Use our trademarks or branding without authorization
  • Use automated systems to extract data from our site

2. Products and Services

2.1 Product Information

We take care to accurately display product colors, features, and specifications. However, slight variations may occur due to device display differences or product updates.

2.2 Product Availability

All orders are subject to product availability. If an item becomes unavailable after you order, we’ll notify you and either cancel that item or offer a suitable alternative.

2.3 Product Restrictions

Certain products (Dental Care, Health & Wellness items) are non-returnable for health reasons unless defective (see Section 6).

3. Orders and Payments

3.1 Order Process

Placing an item in your cart doesn’t reserve it. A contract is only formed when we email your order confirmation.

3.2 Pricing

Prices are in CAD and exclude taxes unless stated. We reserve the right to correct pricing errors, even after confirmation.

3.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

You confirm the payment method you use is yours or you’re authorized to use it.

3.4 Order Processing

We process orders within 1-2 business days (excluding weekends/holidays). You’ll receive tracking information when your order ships.

4. Shipping and Delivery

4.1 Shipping Options

We offer:

  • Standard Shipping: $12.95 via DHL/FedEx (10-15 business days after shipment)
  • Free Shipping: For orders over $50 via EMS (15-25 business days after shipment)

4.2 Delivery Areas

We ship worldwide except some Asian countries and remote areas. Contact us if unsure about delivery to your location.

4.3 Delivery Issues

If your package is lost or significantly delayed (beyond stated timelines), contact us within 30 days of shipment for assistance.

5. User Responsibilities

5.1 Account Security

If you create an account, you’re responsible for maintaining confidentiality of your credentials and all activities under your account.

5.2 Accurate Information

You must provide accurate, complete information when ordering, including delivery address and payment details.

5.3 Prohibited Conduct

You agree not to:

  • Use our site for illegal purposes
  • Interfere with site security or other users’ enjoyment
  • Attempt to gain unauthorized access to our systems

6. Returns and Refunds

6.1 Return Policy

We accept returns within 15 days of delivery if items are:

  • Unused
  • In original packaging
  • In resalable condition
  • Accompanied by proof of purchase

6.2 Non-Returnable Items

For health reasons, we cannot accept returns on:

  • Dental Care products
  • Health & Wellness products

Exceptions are made for damaged/defective items if reported within 3 days of delivery.

6.3 Return Process

To return an item:

  1. Email [email protected] within 15 days
  2. Wait for our approval and RMA number
  3. Ship item to: Quality Pet Supply Store Returns, 2882 Granville St, Halifax, CA B3K 5L2

6.4 Refunds

Refunds are processed within 5-7 business days after we receive your return. Original shipping fees are non-refundable unless the return is due to our error.

7. Liability Limitations

7.1 Product Use

We’re not liable for any injury, damage, or loss resulting from product misuse or failure to follow manufacturer instructions.

7.2 Website Availability

We strive to keep our site available but aren’t liable for temporary outages due to maintenance or circumstances beyond our control.

7.3 General Limitation

Our total liability for any claim related to your use of our site or products is limited to the amount you paid for the relevant products.

8. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect and use your information.

9. Changes to Terms

We may update these terms periodically. The current version will always be posted on our site with the effective date.

10. Governing Law

These terms are governed by the laws of Nova Scotia, Canada. Any disputes will be resolved in Halifax courts.

11. Contact Us

For questions about these terms or your orders:

Email: [email protected]
Mail: Quality Pet Supply Store, 2882 Granville St, Halifax, CA B3K 5L2

Thank you for choosing Quality Pet Supply Store! We appreciate the opportunity to serve you and your pets. These terms are designed to ensure a positive shopping experience for all our customers.